Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Our client help and support Department is present round the clock to take care of all your help tickets. Every single ticket you send out to us is going to be taken care of within maximum 1 hour. If your problem demands the help of an administrator, we’ll address the ticket to the person on shift and will let you know that the problem is being taken care of.

  • Top quality support service

  • Qualified Technical Assistance Service

  • Our tech assistance crew will be online for you 24/7/365 to to reply to all help demand tickets that you submit. We offer client assistance for all the software programs that are pre–configured on your web server. These include our in–house designed Online Control Panel, the preferred Operating System and also the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A detailed and regularly updated knowledge base is included in our in–house built Online Control Panel. It offers quick tips on how to execute all of the key website administration tasks. The Help section supplies thorough how–to articles and step–by–step video lessons. You can gain access to the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.