Tech Support Channels
A 1–Hour Response Time Guarantee
We provide a 1–hour response time guarantee for any trouble ticket or e–mail that you submit to our client care team. We will rapidly respond to all common queries and forward the matter to our administrators if additional assistance is required. If you make use of the Administration Services package, we’ll perform any of the included server administration tasks at a time that has been discussed with you preliminary.
An Outstanding Customer Support Service
We’ll be online for you 24x7 to respond to any queries that you may have related to our Online Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need assistance with server admin tasks, you can order our Administration Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as installation and troubleshooting services
An Easy–to–Navigate Help Area
Our Online Control Panel is pre–installed for every Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of instructional articles also video versions which show all the operations that you can perform in a very illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each Online Control Panel section.