A 99.9% Server Uptime
We’ve set up our website hosting platform using reliable hardware and heavily modified software. Our system administrators have installed a modified version of SELinux on each of our web hosting servers in order to guarantee utmost security and reliability. We have added a number of distributed denial–of–service prevention units together with very powerful firewall programs to make sure our network is impenetrable and safe.
All our Linux website hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware elements manufactured by Juniper. And on every router, we have put a firewall with a sophisticated algorithm to be able to sift out all shady requests.
In this way, in all our data center facilities – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to lessen all possible risks with our cloud hosting packages and despite the fact that we offer topflight customer support, there are instances when the customer is just not happy with what we are offering. Or he needs to move to a more powerful web hosting solution, like a virtual private server or even a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not completely pleased, we will give you a full refund.
24/7 Technical Support
We’ve meticulously selected each member of our 24x7 support staff to make sure that we can provide the best support service that you can possibly get. Each one of our support engineers has lots of years of experience dealing with hosting accounts behind his back, so they know what they are doing. Plus, they are at your disposal 24x7 – you’ll be able to touch base with them at any moment and they’ll respond to you ASAP.
Their average ticket response time is below 20 minutes, whilst with many other hosting firms you need to wait for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be answered within 1 hour.