In the event that you have ever had a website hosting account in the past or you've dealt with any other type of online service, you probably know from your personal experience that for some things it's better to consult with a live person on the phone than to exchange tickets or emails. If you want to learn more about a specific service before you order it or if something small needs to be made, for instance, it is really far easier and a lot faster to do it real-time. When you have the option to get hold of representatives over the phone, it's very likely that you are working with an actual hosting supplier, not a reseller. The type of support that you'll get over the phone varies between different suppliers - from standard matters to expert tech support. Usually most suppliers will offer you pre-sales assistance and first level phone support, while more complex tech matters are managed through e-mail and / or tickets.
Phone Support in Website Hosting
All of our website hosting plans feature telephone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you can phone us and learn more about our solutions or whether we meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so that you're able to call the telephone number which is nearer to you. In case you are an existing customer, we can assist you promptly with all the general and billing matters as well as with numerous tech issues to save you time and efforts - we acknowledge the fact that often it is more convenient to speak with a live person to get things done promptly. Of course, some matters cannot be taken care of on the telephone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we provide feature real-time phone support for 14 hours daily. If you hesitate which plan is appropriate for your web sites, you would like to find out more about a plan's specs or you need any other type of info on our solutions, you are able to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our support representatives will help you. If you currently own an account, you are able to get in touch with us about sales and general issues, although we're often able to help with a variety of tech issues as well. For strictly tech issues you should use our integrated ticketing system where the communication between you and our tech support team will be in one place, which is the best option when the issue can take extra time to be dealt with or it needs to be escalated to our sysadmins.