One-Hour Response Guarantee
Want to know more about the 1-hour response time guarantee and how you could take full advantage of it in your capacity as customer?
If you’ve ever got any inquiries related to the hosting service or if you face a problem with your sites, you’ll have to contact the web hosting provider’s technical support team. It may not matter how quickly they’ll answer when you've got a general query, but an issue like an ill-applied web app update, for example, may result in your site becoming damaged or inaccessible online. And the longer you have to wait for the support team to lend a hand, the longer the site will be inoperative. In case you offer services or goods online, any downtime will affect your site destructively and you can lose existing or potential customers. Lots of web hosting providers, particularly resellers, respond to trouble tickets and emails within 24 hours, but in the electronic space this is much too long, as visitors will hardly ever revisit a website that isn’t working correctly for a prolonged stretch of time.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from us, you can just forget about waiting for hours on end, or even a whole day, to get an answer to a tech support ticket or an e-mail. Irrespective of when you get in touch with us, we will respond to you within maximum 60 minutes with any technical or sales inquiries that you may have. In reality, our actual reaction time almost never surpasses twenty-thirty minutes. Since we’re at your service 24 hours a day, you’ll always receive assistance in a timely manner and we realize just how crucial that is in the Internet age. As soon as you contact us, we will reply to your enquiries. In case you encounter any technical complication, we’ll resolve it on your behalf, or we’ll give you all the required information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a customer support ticket from your web hosting Control Panel or send an email connected with your semi-dedicated server
, you will have a reply within maximum one hour. You can get in touch with us whenever you wish in regard to general, billing or technical issues and considering that we will be at your disposal day and night, you’ll always get help without delay. Depending on the particular question or issue, we’ll supply you with more info, resolve the predicament if it has been caused by something within our reach or instruct you on what steps to take in case you need to tweak a certain setting for an application that we can’t access. You can forget about waiting for a whole day for each reply. Actually, in most cases we answer emails and tickets within no more than 20 to 25 minutes.