A live chat is a real-time way of communication between a website hosting provider's support crew and its customers. It is a very efficient way to get some information about the website hosting services or have some issue resolved since you're talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of mistakes any time you exchange info such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you don't have to stay on the chat constantly - you can do another thing while the agent examines the issue involved. Furthermore, you'll be able to be a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you'll need to pay if you are calling to another country.
Live Chat Support in Website Hosting
Together with the telephone and ticket support, our company provides live chat support too. You'll be able to contact us every day, which includes weekends and holidays, and we will give you more information about the Linux website hosting that we supply in case you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for solely technical matters you have to open a ticket to our tech support, as such matters will need more time to be resolved, you can still contact us on our live chat for some tech info. For instance, we're able to assist you to set up an email address in your e-mail client or troubleshoot various problems, saving you plenty of time. Even when our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with all of our Linux semi-dedicated hosting, you're able to get the replies for any questions you have or get numerous problems taken care of rapidly. Our chat service is online every single day, thus you will be able to get in touch with a representative even on weekends and holidays. In the event that you're not sure which plan is better for your sites or if our innovative cloud hosting platform matches some system requirements, you may come on our live chat prior to purchasing anything. If you are a present customer, you can get more info about billing issues, account settings along with a variety of common tech troubles you may encounter, for example when you cannot install an email account in a client on your computer. The live chat will save you plenty of time regardless where you are or when you get in touch with us.