In case you’ve ordered a web hosting package and you have some enquiries with regard to a concrete feature/function, or if you have chanced upon a certain issue and you require support, you should be able to touch base with the respective technical support staff. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because the quickest way to fix a problem most often is to open a ticket. This method of communication makes the replies sent by both sides simple to follow and allows the help desk team representatives to escalate the problem in case, for example, an admin needs to become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you will need to use no less than 2 different accounts to contact the client service staff and to actually manage the hosting space. Constantly switching between the accounts might sometimes be a nuisance, not to mention the fact that it takes quite a while for the vast majority of hosting companies to reply to ticket requests.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing through your website files or changing various settings. The ticketing system is being monitored 24x7x365 by our technical support team representatives and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive support. In stark contrast to other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request information in regard to any technical or billing problem. Plus, you can read a collection of educational articles, which will help you solve the most commonly faced challenges yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with us and you would like to touch base with our support team members, you will be able to post a ticket directly from your Hepsia hosting Control Panel instead of going through a totally different tech support platform as you will need to do with most hosting companies out there. Our integrated trouble ticket system will allow you to send a new ticket without any hassle and to go through older tickets using a smart search filter. Also, you will be able to have a look at the relevant knowledge base articles that our system will offer you depending on the problem category that you select for your new ticket. You can accomplish all the above-mentioned procedures without leaving your Hepsia Control Panel at any time, so if you bump into any obstacle or have an enquiry, you can touch base with our technicians and fix the specific problem in less than 60 minutes using one single platform.