Being able to communicate with your website hosting company whenever you have any sort of questions or experience any troubles is really important and how quickly they will reply and react is often crucial, especially if your web site is business-oriented, as more downtime often means losing potential customers. The support solutions are an easy way to identify genuine suppliers from resellers. The latter typically respond just to e-mail messages or support tickets and you may have to wait for a whole day or longer in order to get a response. If the trouble calls for a couple of replies, you may end up losing days so as to have a problem solved. When you use the services of a genuine and reliable web hosting supplier, you'll be in a position to contact the support team at any moment and get a timely response no matter what the problem or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting
packages are twenty-four-seven, so you can forget all about waiting for a few days so as to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you do have an account, you can open a support ticket in addition to the other three ways of communication. You're able to select the most suitable way to contact us based on what your location is or what kind of hardware you are using. We're able to help you for almost any webhosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting
that we supply feature 24/7 customer and technical support, therefore whatever the problem you experience, you can get in touch with us and we will give you a hand without delay. The guaranteed response time for any email message or trouble ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; typically the response time rarely is more than 20 minutes. In addition, we provide telephone support with multiple local numbers around the world and a live chat, which means that you're able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, plan specifications, email setup, web hosting account settings, and many others. If you employ our services, you will not ever experience an issue where you should wait for a few days to get a problem resolved like you will need to do with various other suppliers.
24/7 Customer Support in VPS
Using our Linux VPS
, you'll never have to wait for more than an hour so as to receive help for any difficulty that you may have with the server or the software which comes pre-installed with it. We warrant this short reply time for all tickets which you open through your billing Control Panel or e-mail messages that you send to our technical support team. We have local telephone numbers in a number of countries around the globe and a live chat service where we can assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so whatever your question or issue is, there is always someone to help you out promptly. In the event that you need assistance with third-party software, that you cannot set up or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Hosting
If you obtain a dedicated server
through us, you'll be able to get in touch with us anytime using a number of channels and the maximum time that you'll have to wait for a response is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps that are pre-installed on your server. To contact us about a technical issue, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. If you have any common questions or you'd like to know more about our services before you order, you may also use our live chat or you can call one of the local phone numbers that we have in different countries around the globe. When you'd like to have help with third-party software that you cannot install or manage properly, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.